To apply for this position, click here.
Essential Functions
Resource Line Management
- Lead in the provision of the 24-hour crisis and information line programming
- Conduct intakes and provide case management services for clients requesting additional follow-up from initial resource line call
- Monitor caseloads and advocacy work to ensure KCSARC best practices are followed
- Provide on-call back-up to Resource Line Advocates via cell phone
- Maintain current repository of community resources to meet the diverse needs of sexual assault survivors and their families
- Actively lead and facilitate monthly Resource Line meetings
- Organize the monthly on-call schedule
- Continually create and update training and content related to Resource Line advocacy services and core training
- Provide on-going training, agency updates, community resources to Resource Line Advocates
- Work collaboratively with direct line leadership in addressing Resource Line service needs and goals
- Communicate with direct line leadership to ensure continuity of care for clients
Supervision and Internal Relationships
- Supervise Resource Line Advocates, providing supervisory oversight and guidance
- Routine contact with advocates, 2-3 times per month plus monthly meeting
- Review Client Tracking System entries by Resource Line Advocates
- Facilitate monthly Resource Line Meeting
- Conduct annual performance reviews of direct reports
- Address resource line personnel needs and concerns with direct line leadership and HR as needed
- Ensure resource line advocates meet contract training requirements such as Office of Crime Victims Advocacy (OCVA) and Crime Victims Service Center (CVSC)
- Assist supervisees in the adherence to all KCSARC policies and procedures including the Guiding Principles
- Recruit, interview, hire, train Resource Line staff in partnership with direct line leadership
- Actively participate in individual supervision with direct supervisor
- Work collaboratively across departments as needed
- Provide leadership within the agency and provide consultation to staff on resource line
- Be aware of KCSARC policies and procedures to inform supervision and seek consultation from leadership when needed
- Attend agency meetings and events
- Teach sessions to new staff in CORE training
- Provide cross-department trainings as requested
- Other duties as assigned
External Relationships
- Provide training as needed or requested by external community partners or KCSARC
- Conduct community outreach related to sexual assault and available services, including community presentations, awareness activities, participation in community events and distributing information materials.
- Develop and maintain professional relationships with community partners, including SANE providers, DCYF/CPS, etc.
- Document outreach and training in CTS
- Represent KCSARC in professional and community groups to promote awareness of resources available for sexual assault survivors
- Champion the resource line voice of KCSARC
Requirements
Personal Competencies
- Excellent active listening skills
- Excellent problem solving skills
- Skillfully empathetic
- Excellent interpersonal skills
- Communicate emotionally difficult information
- Understanding of cultural differences and ability to build rapport quickly with a diverse population
- Knowledge of sexual assault victimization and the healing process
- Ability to multi-task
- Demonstrated ability to work independently and a strong work initiative
- Ability to work with flexibility
- Ability to prioritize and organize a caseload
- Work as an effective team member
- Excellent supervisory skills
- Excellent leadership abilities and skills
- Excellent decision making skills
- Excellent and professional judgement
- Ability to bring together work teams for a common purpose
- Ability to read, write and speak English
- Accept and practice the established Guiding Principles of KCSARC as a personal work guide
- Accept and practice all established policies and procedures
- Demonstrated written and oral communication skills
- Ability to teach new concepts and alternate behaviors in a persuasive manner
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude
- Physical-mental-psychological skills
- Ability to work with people in high stress situations
- Ability to interface with the impact of secondary trauma
- Ability to uphold confidentiality
- Ability to work in an environment where schedules and appointments vary
- Limited travel throughout King County may be required
Technical Functions
- Proficient in using Microsoft Office Programs Including Word, Excel, Power-Point, Access and Outlook
- Proficiency in working with multiple video platforms such as zoom, teams etc.
- Highly proficient in creating creative and interactive training slide decs, presentations (community)
- Ability to use a standard telephone, cell phone and VOIP phone applications
Minimum Experience Needed
- 4-year college degree in social service-related field or equivalent work experience OR
- 2 years college/vocational training plus 3 years related work experience OR
- 6 years directly related work experience
- PLUS (applicable for all educational levels)
- 3 years supervisory experience
Other Requirements
- Some Travel Required (travel, workspace etc.) must have up to date car insurance
- Must have a valid driver’s license
Typical Education and Experience
- 4-year college degree in social service-related field or equivalent work experience including 3 years supervisory experience in positions that have managerial responsibilities;
- Formal training or demonstrated knowledge on the issues of sexual assault of children, adolescent, and adults
Experience Preferred
- Experience working in a rape crisis center
- Program Management experience
- Completed 30-hour Core Services Training
- Multilingual and Multicultural skills
- Knowledge of and experience with culturally diverse populations.
Summary
Benefits
- Medical
- Vision and dental coverage (employer paid for employee)
- Short-term & long-term disability
- HSA, HRA, and FSA Options
- (20) Personal Time Off (PTO) days per year, progressively increases
- Up to 10 hours of Wellness time per quarter
- 401(k) retirement Options (up to%5 matching)
- 9 Holidays including Juneteenth and two floating holidays
- Dependent care options
To apply for this position, click here.